Log on here if you would like to update your account email, mailing address, credit card, bill, renewal, or other areas related to your current subscription/membership.
How do I contact Customer Service?
Email: MarineCS@Firecrown.comPhone: Call +1 (423) 888-9809 from 9AM-5PM US Eastern, Monday-Friday. Phone is unavailable evenings, weekends, or US Holidays. Please email as an alternative for fastest response.
Mail: Passagemaker, PO Box 217 Lincolnshire IL 60069-9842.
DIGITAL ISSUE ACCESS
Subscribers can visit the Zinio Web Library and enter active email to view issues instantly in the browser. Download the iOS app for seamless, on-the-go access. To connect or adjust your subscription, please email MarineCS@Firecrown.com or call +1 (423) 888-9809.
What is my Account Number?
You can find your account number on the address label of your magazine. If you do not have your magazine label or account number, you can stilllog on here using your Last Name and Email. The account number is the 10-digit number that appears above the name. In the sample label below, the account number is highlighted 0006844003 in the box.
PAYMENT & BILLING INFORMATION
How do I pay my bill?
Pay anytime by logging into your account and clicking “Pay Your Bill”. You may also contact customer service as detailed above.
How do I update my credit card information?
Add or update your credit card information anytime by logging into your account and clicking “Update Your Credit Card”. You may also contact customer service as detailed above.
How do I renew my subscription that is not on automatic renewal?
We mail or email renewal notices to you prior to the end of your subscription period to be sure you have ample time to renew. You can renew by completing and returning the notice, or by logging into your account. You may also contact customer service as detailed above.
How do I turn off automatic renewal of my subscription?
Change your automatic renewal status anytime by logging into your account and clicking “Manage Auto-Renew”. Your subscription will then expire at the end of the current term and will not auto renew. You may also contact customer service as detailed above.
How do I cancel or request a refund of my subscription?
If you would like to cancel your subscription, or request a refund, please email MarineCS@Firecrown.com, call +1 (423) 888-9809 , or provide notice via mail to Passagemaker, PO Box 217 Lincolnshire IL 60069-9842.
How do I turn on automatic renewal?
Change your automatic renewal status anytime by logging into your account and clicking “Manage Auto-Renew”. Your subscription will start at the end of the current term to provide continuous service. You may also contact customer service as detailed above. By enrolling the subscription will automatically renew at the end of each term for the same duration as the original term until you cancel. Pricing is subject to change. For each renewal, you authorize us to charge the credit or debit card you provide. You will receive a reminder notice with the applicable renewal rate at least 30 days before your card is charged. Cancel any time via the details above under cancel or request a refund. By enrolling, you accept our Terms of Use and Privacy Policy.
Why have I been charged on my credit card?
A charge on your credit card statement that reads “PASSAGEMAKER* FLY-PGM” or “FLY-PGM” or “FIRECROWN.COM” or “ANTEATER SPE” is for a Firecrown Media authorized product. If you placed an order online, you authorized us to charge the credit or debit card provided to purchase or renew at the then current rate. Pricing is subject to change. You will receive a reminder notice with the applicable renewal rate at least 30 days before your card is charged. Cancel any time via the details above under cancel or request a refund. By enrolling, you accept our Terms of Use and Privacy Policy.
If an issue appears to be missing or damaged or for an issue delivery schedule, please email MarineCS@Firecrown.com, +1 (423) 888-9809 , or provide notice via mail to Passagemaker, PO Box 217 Lincolnshire IL 60069-9842.
EMAIL & CONTACT PREFERENCES
How can I be removed from your mailing lists?
You can email MarineCS@Firecrown.com and put “Unsubscribe” in the subject line, or contact customer service as detailed above.
